Shipping policy
Hen & Finch Maple Co. Shipping Policy
Thank you for supporting Hen & Finch Maple Co.! We’re dedicated to getting our maple syrup and merchandise to you as quickly and safely as possible. Please review our shipping policy for details on order processing, shipping rates, and timelines.
Order Processing
All orders are processed within 1–3 business days. During peak seasons (like holiday periods or maple syrup season), processing times may extend slightly. Orders are shipped Monday through Friday, excluding holidays.
Shipping Rates & Delivery Times
We currently ship across Canada only. Shipping rates are calculated at checkout based on your location and the weight of your order.
- Canada: 3–7 business days
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays.
Free Shipping
We offer free standard shipping within Canada on orders over $100 CAD. No code is necessary—free shipping will be applied automatically at checkout.
Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your order’s journey to your door.
Address Accuracy
Please ensure that all shipping information is entered correctly. Hen & Finch Maple Co. is not responsible for delays or failed deliveries due to incorrect or misspelled addresses. If you realize there is an error in your address after placing an order, please contact us as soon as possible to update it at henandfinchmaple@gmail.com
Lost, Delayed, or Damaged Shipments
Hen & Finch Maple Co. is not responsible for delays due to customs or unexpected carrier issues. If your order is significantly delayed, please contact us so we can assist you in locating it. If an item arrives damaged, reach out to us at henandfinchmaple@gmail.com within 7 days with a photo of the damage, and we will work to resolve the issue promptly.
Contact Us
For questions about your order or shipping options, feel free to reach out at henandfinchmaple@gmail.com
Thank you for choosing Hen & Finch Maple Co.—we can’t wait for you to enjoy our maple goodness!